Smartphones and tablets have changed the way we work, and they’ve changed what we expect from cellular coverage. That’s especially true for the new generations of workers. While almost 75 percent of employees admit to some level of unreliable cellular connectivity, Millennials—workers aged 18 to 34—were more likely to complain about the problem. Those same employees were also more likely to blame their employer or the building owner for the poor coverage, so solving the problem is critical.
Unfortunately, carriers are no longer spending on in-building commercial cellular coverage in the way they used to. That means building owners—whether they are in commercial real estate, healthcare, hospitality, or the enterprise—are now having to find and fund the solution themselves, and it’s not easy. It’s difficult to budget for the kind of capital outlay needed to deploy an in-building connectivity solution.
Now, there’s another option.
What's needed is a business that shifts spending on an indoor cellular coverage solution to an operational expense. A Cellular-as-a-Service (CaaS) model does that. CaaS turns a DAS solution into a monthly charge and removes the concerns about high upfront costs as well as recurring downstream costs due to system changes and additions.
In the CaaS model, the solution is offered on a monthly, per-square-foot basis and includes deployment and on-going system monitoring and maintenance. Any new frequency or operator additions on the system or additional coverage areas might cause a slightly increased monthly charge, but those additions would not involve any capital outlays by the enterprise as they would be covered as part of service.