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Zinwave Survey Puts Changing Workplace in Focus

Zinwave Survey Puts Changing Workplace in Focus

by Scott Willis September 14

Well, that happened quickly.

For decades, the desk phone was the tool for doing business. If a salesperson wanted to contact a customer, if an employee wanted to talk to a colleague, or if an executive after a long-running meeting had to call home, they did so on their desk phones. New features were constantly being added to the devices to make them even more corporate-friendly, from call waiting and call forwarding to caller ID, conference calling, electronic displays, improved audio and, in recent years, video capabilities. Even as PDAs—like Palm’s Centro—and later mobile phones—like any of the Blackberries—came onto the scene, the desk phone stood tall.